Six Sigma @ General Electric Company essays

Six Sigma @ General Electric Company essays The most natural place to start a discussion on the Six Sigma quality improvement process is the definition taken from the General Electrics website, company that, as we know, applied this process to the highest degree. As such, Six Sigma is NOT "a secret society, a slogan or a clich", but "a highly disciplined process that helps us focus on developing and delivering near-perfect products and services"[1]. In an ever growing and more dynamic business environment as the companies are competing in today, the customer plays a center role. As a company, you sell products or services. Making sure that you have a targeted market or a potential one, a defined set of customers to whom you can sell these products is a must. However, because of a dynamic business environment, this must is often not enough. You must make sure not only that you can retain the present customer base, but also that you can gain new customers in time and expand your business. In this plot, the customer, as I said, plays a center role. This is because the growing competition allows him to move along to another company if he is not satisfied with the services offered by your own. Running along our train of thought, this means that the products and services you offer must be of the best quality. These are the two poles of the Six Sigma: customer satisfaction and product quality. Thus, the Six Sigma process is highly effective in a company "focused on customer satisfaction"[2] by offering a method and tools "for identification and improvement of both internal and external process problems to better meet customers' needs by identifying the variations in your organization's processes that might influence the customer's point of view negatively"[3]. The concept starts from the normal distribution theorem and the Gauss equation. The graphic for this function is referred to as the Gauss bell ...